Very poor organisation and communication

We’ve had repairs pending that have been reported two years ago. We seem to be trapped in the same cycle of contractors arrive without warning, but can’t get access to the side of the property that needs to be pre-arranged with a neighbour. The contractor leaves. Then comes back another time and the cycle repeats.

I can’t understand why, they simply can’t write a letter or leave a voicemail with a date so we can arrange access with our neighbour.

There’s no point coming when people are at work. It defies logic.

We have twice been successful with complaints and are now considering our Councillor or the housing ombudsman. It’s sad that they just cannot communicate and arrange an appointment. It’s too hard and too much effort to get a repair.