Rank what you feel is most important to you!
Brent Council is in the process of updating our Customer Promise. This promise outlines how you we interact with you – our residents.
We want this new Promise to define the relationship between the Council and our residents; therefore, we need your input. This is your chance to have a say on the new Customer Promise!
Fill out our quick survey to tell us what matters most to you as our customers. Additionally, if you are a registered user on the Have Your Say platform, upon completing our survey you will be entered into a prize draw for a £50 Love2Shop voucher!
*PRIZE DRAW INFORMATION*
Please register on the platform with an email before submitting your response to be entered into the prize draw.
One entry will be made per person, not per entry.
Phases
Background
The Customer Promise outlines how the Council engages with residents, as well as giving you information on things such as response times to enquiries. The pandemic has highlighted that the current Customer Promise is outdated and needs revising. We want to emphasise how we can work together to make interactions with the Council as best they can be. This is your chance to have a say on the new Customer Promise. We want to find out what you value the most, giving you the opportunity to influence how we interact with everyone.